FAQs

---

• Shop Policy
• Warranty
• Proof of Warranty
• Dead On Arrival/Damaged
• General Repairs/Services
• Trailer Maintenance

Shop Policy

The terms and conditions, together with eBay's user agreement, constitutes the contract between the winning bidder and AUSMARINE for the supply of products. The contract cannot be varied unless there is prior agreement between AUSMARINE and the buyer. Bidders are assumed to agree with full terms and conditions when bidding on the auction(s).

While all care is taken in the item listings, any errors or omissions in the listings are unintentional and may be corrected prior to the item being dispatched.

Warranty

AUSMARINE offers a 12 month warranty on all products from the date of purchase, unless otherwise stated. AUSMARINE warrants its products against defects in materials and/or workmanship. If a defect arises and a valid claim is received by AUSMARINE within 30 days of purchase, AUSMARINE may, at its option, repair the products, provide replacement parts, arrange a full replacement or arrange a refund minus handling and freight charges. If a defect arises and a valid claim is received by AUSMARINE after 30 days of purchase, AUSMARINE will replace the parts needed to repair the products. The warranty period for commercial use is 3 months.

Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by us to provide service (not including standard periodic maintenance). All accessories and bonus gifts are not covered by warranty such as carry bags, cable, and batteries and the like, and therefore should not be assumed to be part of the purchase.

Proof Of Warranty

Your receipt of purchase is proof of your warranty. Please provide the following details when contacting us about a warranty claim:

• Date of purchase:
• Full delivery name:
• Full delivery address:
• eBay user name:
• Phone number:

Dead On Arrival/Damaged

Should your item not function on arrival (dead on arrival) you are entitled to return the product to us for a full refund, repair, or replacement at your request. The item needs to be returned and inspected prior to any resolution being provided. The outcome of the inspection will take no longer than 8 business days from the date the item is received to our service department.

General Repairs/Services

Where necessary, the item may need to be returned to determine fault/issue. Once the fault/issue is clarified, AUSMARINE may fit replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
In the above 2 instances AUSMARINE may not accept the warranty claim in cases where the buyer has contributed to the failure, or been misleading in their description of their issues. Where freight costs were incurred by AUSMARINE to return your item for inspection, reimbursement to AUSMARINE may be required prior to releasing the goods. The item is also to be returned to the buyer at the buyer's expense. Freight cost not to exceed original freight cost. Where item was purchased with free postage, freight costs are to be set at 15% of the item cost. Payment to be made to AUSMARINE within 14 days of being notified of warranty rejection. Storage fees to apply beyond 14 days at 5% of the original product cost until the credit expires. Where money is owed to AUSMARINE for repairs and/or postage, AUSMARINE is entitled to hold onto the item until payment is made.

**Ensure you read the Returning Items info below prior to returning any product**

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


TRAILER MAINTENANCE

---

Hubs And Bearings

When it comes time to repair or replace your wheel bearings you can either, do it yourself or have it done by a mechanic.

Bearings should be checked every 6 months.

To check your bearings - raise your wheel and tyre clear of the ground and place a jack stand underneath the trailer frame. Then spin the wheel and listen for a grinding sound or roughness from the bearing, if either occurs this can indicate that you may have a bearing problem. The bearing should spin smoothly and there should be no noise.

Check for side play by pushing on one side of the wheel while pulling on the other in a back and forth motion. There should be no noticeable side play.

Once every 12 months the bearings should be removed and inspected and then either replaced or repacked with new grease and reassembled. A high speed waterproof marine wheel bearing grease should always be used. Before every trip the bearing caps or bearing buddies should be checked to make sure that they are seated correctly.

We also recommend carrying an extra set of wheel bearings and grease when towing.

Trailer Brakes

All trailer brakes should be serviced once every 12 months while also be checked for correct adjustment and brake pad wear.

Rollers

All rollers should be checked to make sure they turn freely and are not worn to the stage where they could cause damage to the boat. Lubricated where necessary.

Fasteners

All fasteners should be checked after 100km when buying new and also anytime the trailer has been adjusted. It is the owner’s responsibility to ensure that all fasteners are correctly tensioned at all times.

Wheel Nuts

Wheel nuts should be checked after the first 100km with a new trailer and also after each time the wheel has been removed.

Wheel nuts should be tensioned to approximately the following torque specs
12 INCH WHEEL 50‐75 ft‐lbs
13 INCH WHEEL 50‐75 ft‐lbs
14 INCH WHEEL 90‐120 ft‐lbs
15 INCH WHEEL 90‐120 ft‐lbs

Tyres

Ensure that your tyres are in good condition before each trip. The sidewalls and treads should be free from splits, nails and the like. The tread depth should be checked to determine if the tread depth is within legal specs across the entire tread.

A tyre cannot have less than 1.6mm tread depth across the entire face of the tread.

Check your tyre inflation when the tyres are cold for accurate pressure readings. Check the tyre side wall for tyre inflation specs. Improper tyre inflation can cause excessive tread wear and blowouts.

Check your tyre inflation and condition each time before towing. If tyres become excessively worn or damaged they should be replaced before towing.

Trailer Lights

It is recommended even with modern submersible LED light systems, to check all lights every time before towing.

Winch/Jockey Wheel

The winch and strap should be checked periodically to make sure they are in good working order. The strap should be checked to make sure there are no cuts or marks that could damage the webbing strap. The winch should be regularly lubricated.

The jockey wheel should be checked regularly to make sure that the wheel turns freely and that the pivot is lubricated and turns with no interference.

Safety Chains

Make sure your safety chains are securely attached to the towing vehicle. If you find your chains are too long, you can prevent the chains from dragging on the ground by twisting the chain to shorten the length, but make sure to leave sufficient length for turning.

Trailer Wash Down

Your boat trailer should be washed down with freshwater after every use. The trailer should be washed inside and out and left to dry outside before storing inside - if applicable .